Banking businesses can now deliver better personalized services to customers and increase a bank’s book of businesses using ServiceNext’s conversational AI. The advantage, reduced churn and an NPS boost.
Reduction in costs, owing to the bot being the customer facing option for a bank. Furthermore, the bot handles customer on-boarding to exit.
Increase in customer engagement through self service options that are focused on helping customers reach the right financial options.
Increased outreach of a bank's promotional offers through proactive notifications across channels.
ServiceNext comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.
Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.