Ensuring Constant Business Continuity through AI Chatbots for ITSM
Reduce Tickets | Maximize Productivity | Reduce Costs
See our AI Chatbots in Action
AI Chatbots for ITSM
IT service management can now be automated through ServiceNext's AI Chatbots for ITSM. Infused with Enterprise Language Understanding, ServiceNext’s AI Chatbots for ITSM empower your workforce with better productivity and compliance that benefits the Service desk overall.
63 %
Better deflection
50 %
Increase in Efficiency
32 %
Reduction in Costs
Out-of-the-Box AI solutions for faster time to value
6+
AI Chatbots
- Issue Management Bot
- Outage information Bot
- Knowledge Base Bot
- User-onboarding Bot
- Asset Management Bot
11+
Integrations
- Servicenow
- Cherwell
- Salesforce
- BMC Remedy
- Ivanti
- Jira Service Desk
6+
Channels
- Voice
- SMS
- Skype for Business
- Workplace
- Messenger
5+
Benefits
- 24/7 Business Continuity
- Higher level of FCR
- Better SLA Compliance
- Lowest cost per ticket
- Reduced ticket volume
Deep Business Integrations
ServiceNext’s AI-Chatbot platform comes with dozens of pre-built deep-integrations with business applications like ServiceNow, BMC Remedy, Ivanti, Cherwell and more.
Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.
We are also strategic partners with Cherwell, further bolstering our expertise in automating ITSM functions, through AI-Chatbots.
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CRM
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Marketing
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ServiceDesk
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HRMS
